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RETURN & EXCHANGE POLICIES


Here at wearfloggs.com, we strive to provide superior customer service and a quality shopping experience for our customers. We realize that online purchases are not always what you expect when you receive them.

We accept returns for items purchased on the wearfloggs.com website within 14 days from receipt, for items that are unworn and have all original packaging intact.

No returns or exchanges are allowed on sale items. All sale items are final. Any request for returns will be made at our sole discretion.

Return Merchandise Authorization (RMA):

Please always contact us first if you wish to return any purchase(s). Our customer representatives will help provide your RMA and guide you through the returning process. Any return WITHOUT a RMA number on its invoice/packing list may result the return being denied.

Return Guidelines:
All merchandise must meet these guidelines. Returns will be shipped back at the customer's expense.

All merchandise must be unworn. Any shoes returned with signs of wear or damage that may have occurred while in possession of the customer will cause your return to be denied. We can only accept returns that are in a resalable condition. We recommend only trying shoes on in a carpeted area for a very limited time.

Your return should contain the undamaged box and original packaging plus any accessories or extras that may have been included with the shipment.

Your return should be packaged in a protective box for shipping. Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded. Only apply your shipping label to your protective box and NOT the shoe box. If your return is sent to us without a protective cardboard box, we will not be able to accept the return.

Returns will not be accepted after 14 days of receipt.

Shipping Your Return:
To make a return, please follow these steps. Email us at customerservice@wearfloggs.com and request the RMA FORM. One of our representative will gladly guide you to an hassle free return.

Repack the shoes with all the required items in their shoe box and place in a protective box. If your return is sent to us without a protective box, we will not be able to accept the return. Please make sure this merchandise is unworn and follows our guidelines for an acceptable return. (Include the invoice in the shipment and the Return Merchandise Form, and keep a copy for your records).

Unfortunately, wearfloggs.com cannot be held liable for packages lost in transit. We also cannot accept COD deliveries.

Exchanges:

Exchanges fall under the same guidelines as returns - they must be made within 14 days of receipt and must be approved by our customer representative prior to return. Items must be unworn, undamaged, and accompanied by all original packaging.

Defective Merchandise:
In the event that you receive defective merchandise, you should report this within 14 days of your purchase. Please contact our customer representatives by email. Please note that if your shoes have been worn, we can only issue a gift certificate in the amount of the purchase price of the item. Make note of all defects on the invoice when sending the defective merchandise to us so our customer support team can be aware of all damages.

Contact Us
Customer Service
M-F 9:00 am 5:00 pm (PST)
customerservice@wearfloggs.com